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← Airbnb Co-Hosting

Part 1 · Is this real? · Lesson 2 of 13

The actual job, week by week

Five things a co-host does, in the order they consume your week. Read this as a job description, because that is what it is.

9 cards · 5 min

1. The listing

Heavy at the start, light afterwards. You go through the listing the way a guest deciding between four places would.

  • The title says what the place is and where, not what it is called.
  • The first photo is the best room, lit, shot in daylight, straight.
  • The description answers what guests would otherwise message about — parking, stairs, wifi, check-in method, whether the sofa bed is really a bed.
  • Every amenity that exists is ticked. Guests filter on amenities, and an unticked box removes the listing from those results entirely.

House rules

Rules matter more than they look. Vague rules produce arguments; specific rules produce compliance. Every extra rule also costs you some bookings, so each one has to earn its place.

2. Guest messaging

The daily work, and the reason owners quit. Messages arrive before booking, at booking, before arrival, during the stay and after. Most are the same eight questions, which is why you will build templates. The ones that are not routine arrive at bad times: the code does not work, the heating is off, the flight is four hours late.

Speed is the whole skill. A slow reply turns a small problem into a paragraph in a public review, and reviews are the main thing the next guest reads.

The 11pm reality

3. Turnovers

Between check-out and the next check-in there is a window, sometimes four hours, sometimes less. Someone has to clean, change every sheet and towel, restock, check nothing is broken or missing, and photograph anything that is. That someone is a cleaner, paid out of the cleaning fee the guest already paid.

Yours is the scheduling and the backup. If your cleaner is ill on a Friday and you have no second name to call, you are driving over with a mop.

4. Pricing and calendar

A nightly price is not a fact you set once. It moves with the season, the day of the week, how far out the date is, what else nearby is still available, and whether the local college has a graduation weekend. Minimum stays move too: long ones protect you from turnover-heavy weeks, short ones fill orphan nights.

Pricing tools exist for this — PriceLabs, Wheelhouse and Beyond among them. They are paid subscriptions; check the current price the day you sign up. Early on, do it by hand and learn more.

5. Reviews

After a stay, both sides review each other. Reviews stay hidden until both are in or the window closes, so you cannot read theirs and then write yours.

A listing's rating is the most visible number on it, and one bad stay pulls an average further than one good stay pushes it. That is why the boring operational work above is not boring. It is the review score, spent in advance.

What a week looks like

  1. Every morning: clear the inbox, and confirm today's arrivals have their check-in details.
  2. Every turnover day: confirm the cleaner is booked, then confirm afterwards that it happened.
  3. Two or three times a week: review the next 30 days of pricing and gap nights.
  4. After every check-out: send the review, chase the guest's, log anything broken or missing.
  5. Once a month: a real look at photos, description, rules and amenities, plus a written update to the owner.
  6. At all hours: be reachable for the few things that cannot wait.

The honest shape

One property is not a full week of work once it is running. It is a scattered handful of hours arriving at times you do not choose. That is why the fit question is about your schedule and your temperament, not your ambition.